How to get your voucher

Our affordable shopping system is operated by a voucher system. To get your voucher you will need to join our subscription service costing £5 per week or you will be referred by one of our referring agencies

Our service is designed to give dignity when choosing either an emergency food parcel or your affordable shopping. The shop itself is 24/7, so you don’t need to be here at the café during opening times, other than to pick up your order. You use the online shop just like you would use any other online shop . Click – Pay – Collect.

To get your voucher, just pop in to the café and one of team will be able to set you up with the weekly service.

We do not deliver – Our service is pick up only

Currently we do not have a delivery service, we only offer a click and collect service. You can collect your order during our normal opening times of 9:30am to 2:30pm, Monday to Friday.

How to use your voucher

If you are using our website for the first time and just looking to see how it works, then please see the instructions below to see how easy it is.

  • First you need to get your voucher. This service won’t be much use to you without it as we don’t use real money
  • Next, visit the website and navigate your way around the shop adding the things you need
  • Your voucher will allow you to purchase 20 individual items, or a mix of items and meal packs. But please remember, our service is not to replace your shopping trip, it is meant to help you.
  • There may be items that are past their best before data. These items will be marked at half the cost, which means that you can get twice as many. So your shopping could end up with 40 items.
  • We also have free items, such as female hygiene products. These are in addition to your 20 items as they are free
  • Once you are happy with what you need, go to the shopping basket and checkout.
  • It’s at that point you can input your voucher code.

Our vouchers are a “use once” code

  • Be careful not to lose your voucher, or give the code to someone else, as they are only a single use code. Once it has been used, it is invalid afterwards.
  • You will need to create an account on the website so we can store the order ready for you to pick up.
  • Once you have gone through the checkout and confirmed your order, you will be able to pop along to the café to it up.
  • Please bring your voucher along with you so we can match it to the order.
  • If you are unable to use the website, you are more than welcome to pop along to the cafe and one of our team members will help you

Bring your voucher along
No Voucher – No Order